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Application Support Analyst
King of Prussia, PAJPC Partners is looking for an Application Support Analyst that will focus on the continuous improvement of processes and technologies which support the Business Planning and Support and Corporate Applications environment. Candidate will be self-efficient with practical experience resolving complex application issues.
Job Responsibilities
Job Responsibilities
- Troubleshoot and resolve advanced IT issues with operating system software and third party applications in production and non-production environments; Analyze and escalate issues where necessary.
- Automate processes for software installation, monitoring, alerting, file management, configuration management and other operational areas.
- Develop and maintain a strong relationship with the core business solution vendors. Serve as a technical liaison between these vendors and business units.
- Perform day-to-day operations and maintenance tasks to ensure non-production and production environments remain fully functional.
- Provide system support for changes and enhancements following the accepted change management protocols.
- Document installation and troubleshooting procedures for all approved software and make available to other members of the team and related support teams.
- 3-5+ years of experience in application support for a software development team, or a recent computer science degree with excellent technical abilities and able to learn very quickly
- Strong understanding of operating systems, networks and communication protocols, storage technologies, software development, databases, and security concepts
- Experience with Microsoft 365 tools specifically SharePoint Online, Purview and One Drive, or Open Text
- Experience with system administration and performance monitoring tools such as Splunk, Perfmon, or Galileo
- Experience writing SQL queries
- Experience with system monitoring
- Experience supporting cloud applications
- Experience with CSS
- Experience maintaining Oracle RDBMS and Microsoft SQL Server database servers from an administrative perspective
- Extended ECM preferred
- Longevity in work history, unless entry-level
- Degree in Computer Science or work experience equivalent