JPC Partners is looking for a Senior Manager, Technical Operations that will be responsible for the implementation, operation, documentation, and support of the systems infrastructure in use. This person will oversee and participate in all phases of the infrastructure life cycle including requirements analysis, planning, design, implementation, operation and maintenance. The Senior Manager, Technical Operations will manage a team of staff administrators and engineers, consultants and managed services, where applicable to support the core infrastructure of the company’s IT Systems. This includes uptime, performance, business continuity, security, data integrity, privacy, end user support, budget management, staff assignments, and other initiatives as assigned. Responsibilities:
Lead and manage a team of system administrators and engineers, as well as contracted resources and managed services. Provide oversight, guidance and mentorship
Develop and maintain current technical knowledge of the products and systems used in the company's information systems
Participate in company-wide IT projects; including but not limited to systems design, procurement/outsourcing plans, ensuring systems align with current best practices
Create and implement operational plans to ensure smooth and secure systems operations that are efficient and cost-effective for the following core technologies
WAN / LAN Enterprise Networks
Storage Area Network
Virtualization systems
Server Operating systems
Exchange Messaging Systems
Microsoft Domain Services / Azure AD
Backup systems
Disaster Recovery and Business Continuity
Data Center Management
Cloud Operations
Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase performance, cost effectiveness and infrastructure flexibility
Develop and execute test plans to validate performance, security, scalability and recoverability. Report on findings and make recommendations for improvement
Provide technical leadership to all members of the Information Services department
Recommend, schedule, and assist in the execution of upgrades, migrations and remediation efforts as necessary
Provide after hours, and on-call support for all systems as needed
Qualifications:
8+ years of hands-on experience in the following areas: