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Senior AWS Connect Engineer
Baltimore, MarylandJPC Partners is looking for a Senior AWS Connect Engineer that will:
*** Selected candidate must be willing to work on-site at least 2 days a week
Required Skills
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
- Support and enhance existing processes based on new requirements or upgrades
- Facilitate requirements gathering, review and document requirements
- Design and develop solutions within the ServiceNow environment
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using Node.js, Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field and 12 years of experience. Experience may be substituted in lieu of degree
*** Selected candidate must be willing to work on-site at least 2 days a week
Required Skills
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions
- Knowledge and experience with integrating Pega workflows with CCaaS
- Knowledge and experience with building reports and dashboards preferably with Tableau
- Solid AWS Cloud and AWS Connect Developer experience
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
- Experience with process flow documentation creation
- Strong verbal and written communication skills
- Adept at working independently, but also in a team environment
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
- Prior Federal government experience
- Self-starter, highly motivated individual who adapts to a dynamic work environment
- Strong attention to detail with an ability to operate effectively across multiple priorities