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Systems Support Analyst
Audubon, PAJPC Partners is looking for a Systems Support Analyst. The position is a rotating shift, either 0700 - 1900 or 1900 - 0700 alternating (includes week days & weekends). This position works with the IT Operations & Support Center 24x7 operation, staff works in shift pairs covering all hours rotating.
The Systems Support Analyst provides monitoring of and problem resolution expertise for the continued functioning of the production technology environments at our client. The focus of the on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in IT Operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight.
The Systems Support Analyst provides monitoring of and problem resolution expertise for the continued functioning of the production technology environments at our client. The focus of the on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in IT Operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight.
- The Analyst will be versed in multiple hardware and software technology disciplines.
- Must be able to interact on a regular productive basis with IT Operations Center, support groups, business clients, and members.
- The Analyst will understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact.
- The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and quickly direct remediation actions to restore the stability of the technology production environment.