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Application Support Analyst / Systems Administrator

Audubon, PA
JPC Partners is looking for an Application Support Analyst that will support and manage our client’s document management system (Open Text’s Content Server branded as Cera). This Corporate Records Management role is part of the Cera support team and will be responsible for participating in the administration, maintenance, troubleshooting, and end user support of Cera. You will be working closely with product teams and product owners to develop, build documentation and improve the continuous software delivery process. This is a technologically diverse position and will require the candidate to adapt, learn and interface with various teams.
Essential Functions
  • Provide day-to-day software support for the Cera system
  • Support the testing of Cera system workflows, other solutions developed by system administrators, system updates and upgrades
  • Develop and maintain business relationships with customers and leadership to promote user acceptance of Cera
  • Provide customer support for Cera with other team members
  • Manage Cera system access for new hires, separations, promotions, transfers, etc.
  • Build folder locations for departments, managers, and project teams
  • Maintain Cera access groups for the management teams (ET, SLT, LT, and the Management Team) validating periodically using information provided by HR
  • Create new Cera access groups for project teams as requested
  • Adjust permissions on folders and other content in Cera as requested and approved
  • Assist with moving large volumes of content in Cera
  • Assist with training users for existing and future system functionality
  • Develop communications and training materials as necessary
Required Skills
  • Ability to produce high-quality work products with attention to detail
  • Ability to communicate and build user guides and work aids
  • Ability to troubleshoot and provide technical support
Preferred Skills
  • Experience supporting document managements system such as Content Server, Extended ECM, Documentum, One Drive/SharePoint, etc.
  • Experience with building and executing test plans tied to functional requirements
  • Experience in situations requiring attention to compliance requirements

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