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Manager, Sales Systems and Analytics

Wyomissing, PA
The Manager, Sales Systems and Analytics / Salesforce Manager is responsible for supporting the business through managing and optimizing business systems, focusing on Salesforce and other sales reporting software (i.e., Cognos), while overseeing sales reporting for the North American business. Providing strategic business analysis, the Manager, Sales Systems and Analytics will collaboratively work with business partners and business units to understand the strategy, processes, and operational context in which the business operates. This role will be key to understanding, documenting, and implementing the business systems capabilities required to support the business needs. Additionally, this role will serve as the liaison between IT and other business groups, providing remote and onsite support, resolving user issues, and identifying opportunities for leveraging sales reporting technology.
Key Responsibilities:

Business Requirements Gathering:
  • Collaborate with stakeholders to define business requirements and translate them into functional and technical designs.
  • Facilitate discussions among business owners to understand problem statements and finalize requirements.
  • Work with the Global IT Support team to implement Salesforce or Cognos requirements.
Hands-on Systems Administration:
  • Administer Salesforce, managing integrations, automations, QA, and troubleshooting.
  • Oversee managed packages within Salesforce, ensuring seamless integration and functionality.
  • Strong understand of financial software systems (JD Edwards preferred) and test updates and enhancements.
Ongoing System Maintenance:
  • Conduct regular system and user permission audits to identify and resolve issues and access changes promptly.
  • Collaborate with cross-functional teams to implement system updates and improvements.
  • Monitor system performance and proactively address potential issues.
Process Documentation:
  • Document existing business processes and identify areas for improvement.
  • Update documentation to reflect changes in processes or system configurations.
  • Create comprehensive process documentation to guide users and support training efforts, including providing training to staff as needed.
Data Integrity:
  • Implement and enforce data quality standards to ensure accuracy and consistency.
  • Perform regular data validation checks and create exception reports to address discrepancies in audit.
  • Collaborate with stakeholders to define and maintain data governance practices.
Operational Efficiency:
  • Analyze business processes and systems to identify opportunities for operational improvement.
  • Collaborate closely with stakeholders to streamline workflows and optimize system usage.
  • Recommend solutions to enhance overall operational efficiency.
  • Develop and implement sales reports, dashboards, and market analysis that will assist in making strategic decisions.
  • Work closely with Sales and other users to understand their processes and procedures and identify analytical reporting needs to support their daily, monthly, and annual business requirements.
  • Experience leading or managing a team
  • 5+ years of experience in technical / functional support of Salesforce or related sales platform
  • Salesforce Certification preferred (Certified Administrator)
  • Advanced Microsoft Excel knowledge, data modeling, & reporting
  • Strong analytical and organizational skills
  • Excellent communication skills (written and verbal)
  • Bachelor’s Degree (Business Administration, Computer Science, or Information Technology field preferred)
Technical and Functional Requirements:
  • Back-end Salesforce or similar system administration experience
  • Experience in IBM Cognos Analytics systems is a plus
  • Proficiency with business process gap analysis in Finance, Sales, Customer Service, and Retail Operations
  • JD Edwards (JDE) or other ERP experience
  • Ability to elicit business requirements and translate them to software vendors or Global IT functions
  • Strong understanding of the Customer Lifecycle
  • Proficiency in analyzing, developing, and implementing workflows and process automation
  • Experience with data integration
  • Ability to conduct user training, both in person and remotely
  • This role requires strong analytical, technical, and organizational skills to facilitate, design, and implement effective business solutions

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