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Senior Business Analyst (Salesforce)

Virtual, Remote
JPC is looking for a Senior Business Analyst (Salesforce) to support our client's Salesforce implementation team and help them meet business needs in an organized, proactive approach. As a Sr. BA - Business Process Modeling and Salesforce Specialist, you will play a crucial role in analyzing and improving business processes, translating business needs into functional and technical requirements, and ensuring a successful Salesforce project delivery aligned with organizational objectives.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Utilize your expertise in business process modeling techniques, such as BPMN (Business Process Model and Notation), to analyze and document current-state and future-state business processes, identifying areas for improvement and optimization
  • Collaborate closely with stakeholders to gather requirements and elicit, analyze, and document business needs/objectives related to Salesforce implementations
  • Work closely with cross-functional teams to translate business requirements into detailed functional and technical requirements, ensuring clarity, completeness, and alignment with best practices and industry standards
  • Create and maintain business requirements documents (BRDs) that foster clear communication and understanding among stakeholders
  • Apply your knowledge of both waterfall and agile methodologies to ensure successful project delivery within the chosen framework
  • Act as a liaison between business stakeholders and technical teams, facilitating effective communication, clarifying requirements, and ensuring seamless collaboration throughout the project lifecycle
  • Stay up-to-date with the latest industry trends, Salesforce features, and CPQ enhancements, actively seeking opportunities to optimize business processes and improve efficiency
EDUCATION, SKILLS QUALIFICATIONS AND EXPERIENCE REQUIRED:
  • 7+ years working as a Business Analyst, with a focus on business process modeling and business requirements documentation
  • Strong proficiency in business process modeling techniques, such as BPMN
  • Extensive experience working with both waterfall and agile methodologies, adept at applying the appropriate approach for requirements gathering, analysis, and documentation
  • Experience working with Salesforce implementations, including CPQ functionality
  • In-depth knowledge of the Salesforce CRM platform, including Sales Cloud, Service Cloud, and CPQ, with hands-on experience defining detailed requirements for these modules
  • Excellent interpersonal and communication skills, with the ability to effectively collaborate cross-functionally and with stakeholders at various levels
  • Strong analytical and problem-solving skills to identify business needs, evaluate potential solutions, and propose effective strategies for Salesforce implementations
  • Direct marketing and/or nonprofit industry experience is a plus

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