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Business Analyst

Audubon, PA
The position is primarily focused on project documentation and business analysis support of various initiatives. This individual will interact with the business users, gather and document As-Is and To-Be processes and requirements, as well as to document application dependencies, and provide improvement recommendations.
Specific responsibilities will include but, not be limited to, requirements elicitation, documenting requirements, supporting changes by creating change tickets and making sure the necessary release individuals complete the changes, and creating process flow and written documentation. The role will include working with the team, stakeholders, and vendors to ensure that the business analysis documentation is correct, complete and detailed. Ability to create, coordinate, and maintain a project backlog in Agile methodology.
Customer Satisfaction
  • Develop a deep understanding of the business functions and processes
  • Document, review and update business process requirements based on client’s feedback
  • Ensure appropriate levels of controls are applied to work efforts, including security requirements, effective business solutions
  • Serve as a business liaison between client and project teams
  • Establish, monitor and maintain high client satisfaction levels
  • Document and track problems in client business systems or processes to provide recommendations for future efficiencies
  • Analyze, review, and document current structure and use cases of the application or process; Analyze and document current application dependencies
  • Serve as a business liaison between clients and project teams to help understand user interaction
  • Collaborate with project manager in better understanding information gathered about user experience; Collaborate with team members and project stakeholders
  • Facilitate and lead business clients in developing requirements for future use cases
  • Facilitate and lead team in getting the current deliverable in a timely manner; Jump in and assist where needed to accomplish tasks
  • Manage change requests to completion
  • Manage workload and track required tasks through completion; Problem solve task-related issues; Seek help when needed; Escalate issues if necessary
  • Ability to develop/update existing materials and support the team in understanding of requirements or training materials as needed
  • Develop process flows as needed
  • Strong communication skills in working with a team and providing in time updates to project manager and project stakeholders.
  • Learn the project details, business processes, related systems, team (people, roles and responsibilities), other project stakeholders, organization (policies, standards, procedures, culture, etc.)
Skills and Experience
  • Someone who is energetic and passionate about business analysis work, extremely positive and solution driven
  • Detail oriented
  • Ability to lead and manage assigned tasks or deliverables to completion; Ability to plan required underlying tasks to complete deliverables
  • Excellent requirements gathering skills and experience, Ability to ask thoughtful questions to gain understanding of the business needs
  • Listening to customers and understands their current processes and needs; Experience in process design and/or documentation; Experience using Visio or equivalent process mapping solutions
  • Ability to work independently, with minimum supervision; Can manage workload and priorities
  • Experience in developing business analysis deliverables like requirements document, As-Is and To-Be process diagrams, use cases, traceability matrix, data dictionary, business rules, meeting notes, etc.
  • Someone who has worked on cross-functional teams, on projects in a matrixed environment
  • Experience working with business and technical staffs to define, document, and track software requirements and design; Can manage difficult stakeholders
  • Most recent roles should show increasing responsibility as BA in agile and waterfall environment; Familiarity with Agile methodology; Lead BA role experience on software projects
  • Skilled at analyzing data and processes; Can make sense of the available information and draw conclusion, recommendations, next steps, etc.
  • Skilled at communicating clear, complete and timely information with project stakeholders, tailoring to the level of details required
  • Skilled at documentation best practices such as using revision history/version control/requirement unique identifier/unique requirements/organization of requirements
  • Willing to learn new things and share knowledge to others; Proactive; Resourceful
  • B.S. degree in computer science, management information systems, Business Administration, or equivalent experience
  • Experience working on a third party implementation
  • Experience with SDLC
Preferred Skills and Experience
  • Experience using JIRA and Confluence
  • IIBA certification


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