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Salesforce Administrator / Developer

Audubon, PA
The Salesforce Administrator is part of a team that owns and supports Salesforce across all users at our client. This position entails the administrative support and developer roles for Salesforce efforts of a service oriented company.
  • Daily administration and support of Salesforce database including but not limited to managing users, profiles and roles setup, customization of objects, fields, record types, page layouts and validations.
  • Troubleshoot and work with project team to ensure that applications meet end user needs and keep pace with changes in company operations, policies, and/or procedures.
  • Working with project team and management at times to review strategic plan & analyze metrics
  • Gather requirements with end-users to create and manage complex workflow rules, data validation, and triggers
  • Develop and create customized reports and dashboards
  • Create and document application requirements by working together with those involved in the development of program enhancements and changes including various IT staff, support vendors and outside consultants as needed
  • Participate in the software testing process, which may include devising test plans, creating test cases, and coordinating actual software testing
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
  • Work with project team to train new and existing users on how to use Salesforce
  • Keep application users informed about system functionality and enhancements
  • Provide reliable customer service to application users, internal and external
  • Logging and tracking identified system problems through resolution and coordinating with project manager and business analyst
  • Creating and maintaining documentation on user guides, processes, policies, application configuration and help related materials for users as database applications are developed
  • Assist team with the development of technical documentation of existing and future applications.
  • Create new automated features and flows on communities.
  • Support development efforts and provide guidance on Lightning and Aura web components, as well as Apex classes with full test code coverage.
  • More than 5 years of experience in Salesforce as Salesforce Administrator and Developer in the Lightning experience
  • Experience creating Salesforce workflows, processes, rules
  • Experience creating custom Salesforce objects
  • Experience using tools in Salesforce for data migration
  • Experience creating Salesforce reports and/or assisting business users with creating reports
  • Experience debugging end user issues and providing clear troubleshooting steps
  • Salesforce technical support and training experience
  • Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
  • Salesforce Certified Administrator and Advanced Administrator certification
  • Salesforce Certified Platform Developer I certification
  • Microsoft Office, including Excel

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