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Salesforce Administrator / Developer
Audubon, PAThe Salesforce Administrator is part of a team that owns and supports Salesforce across all users at our client. This position entails the administrative support and developer roles for Salesforce efforts of a service oriented company.
Responsibilities
Responsibilities
- Daily administration and support of Salesforce database including but not limited to managing users, profiles and roles setup, customization of objects, fields, record types, page layouts and validations.
- Troubleshoot and work with project team to ensure that applications meet end user needs and keep pace with changes in company operations, policies, and/or procedures.
- Working with project team and management at times to review strategic plan & analyze metrics
- Gather requirements with end-users to create and manage complex workflow rules, data validation, and triggers
- Develop and create customized reports and dashboards
- Create and document application requirements by working together with those involved in the development of program enhancements and changes including various IT staff, support vendors and outside consultants as needed
- Participate in the software testing process, which may include devising test plans, creating test cases, and coordinating actual software testing
- Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
- Work with project team to train new and existing users on how to use Salesforce
- Keep application users informed about system functionality and enhancements
- Provide reliable customer service to application users, internal and external
- Logging and tracking identified system problems through resolution and coordinating with project manager and business analyst
- Creating and maintaining documentation on user guides, processes, policies, application configuration and help related materials for users as database applications are developed
- Assist team with the development of technical documentation of existing and future applications.
- Create new automated features and flows on communities.
- Support development efforts and provide guidance on Lightning and Aura web components, as well as Apex classes with full test code coverage.
- More than 5 years of experience in Salesforce as Salesforce Administrator and Developer in the Lightning experience
- Experience creating Salesforce workflows, processes, rules
- Experience creating custom Salesforce objects
- Experience using tools in Salesforce for data migration
- Experience creating Salesforce reports and/or assisting business users with creating reports
- Experience debugging end user issues and providing clear troubleshooting steps
- Salesforce technical support and training experience
- Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
- Salesforce Certified Administrator and Advanced Administrator certification
- Salesforce Certified Platform Developer I certification
- Microsoft Office, including Excel