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Sr Unified Communication Engineer
Philadelphia, PAWe are looking for a Sr. UC Engineer to manage an enterprise, hybrid on-prem/cloud, IP-based voice, video, and chat system which includes trading turrets.
This position is responsible for the strategic architectural analysis, design and top-level support of all Voice/Video & Collaboration platforms. Works closely with the planning and engineering teams as well as equipment vendors. Engineers on our Unified Network Solutions team are responsible for turning our customers’ Voice & collaboration visions into productive communications systems that deliver business value. The UC Engineer will need to demonstrate a high level of planning, implementation, and migration experience, be highly motivated, excited about learning new products and technologies, and able to effectively communicate ensuring superior customer service and maintaining a strong customer relationship.
Essential functions:
This position is responsible for the strategic architectural analysis, design and top-level support of all Voice/Video & Collaboration platforms. Works closely with the planning and engineering teams as well as equipment vendors. Engineers on our Unified Network Solutions team are responsible for turning our customers’ Voice & collaboration visions into productive communications systems that deliver business value. The UC Engineer will need to demonstrate a high level of planning, implementation, and migration experience, be highly motivated, excited about learning new products and technologies, and able to effectively communicate ensuring superior customer service and maintaining a strong customer relationship.
Essential functions:
- Responsible for design, configuration, and support of a resilient (clustered) IP based voice, video, and chat platform deployed across two data centers and the Cloud
- Participate / Lead multi-discipline design teams to provide solutions and capacity planning of equipment and voice and video infrastructure including trading turrets
- Designs, develops, configures and sustains engineering support of VoIP network interfaces to the PSTN including; SIP trunking, MGCP, H.323, Expressway, and Session Border Controllers (CUBE)
- Provide Tier 3 team escalation and interface with vendors to resolve all issues as required
- Responsible for researching emerging technologies with respect to unified communications to address client business needs and requirements.
- Responds to issue escalation and service interruption as a confident technical leader.
- Provide Operation Support on & off hours, build and/or upgrade support.
- Develops standard configurations, procedures and guidelines for selecting, installing and deploying integrated solutions and platforms within the UC environment
- Keep abreast of industry and technology trends, available products and services in support of Unified Collaboration
- Create design documentation including “as built” documents, design summaries, migration plans, and Visio diagrams as appropriate.
- Maintains effective external relationships with vendors, consultants, and service providers; leverages these relationships to ensure that the best fit solutions and resources are available to the firm.
- 5 – 10 years of experience in engineering and supporting large, carrier grade, multisite network deployments.
- In depth experience supporting and upgrading Cisco Unified Communications Manager v12.5 in a UCS environment
- 5+ years experience with translation patterns, session management, session border controllers, SIP Lines/Trunks, and media gateways
- 5+ years experience with Unity, IM&P, Jabber, Webex, MS Teams, UCCX Scripting, CCaaS, and Expressway
- WebEx and Control Hub Experience a must
- 3 – 5 years experience deploying and supporting collaboration tools using integrated voice, video, and data architectures
- Experience with IPC Unigy 2.0 Turrets / Hoot& Holler (IPC) highly desirable
- Experience with Internet routing protocols, and voice technologies (H.323, SIP, MGCP), VMWare, Linux Appliances, and SAN Storage
- Familiar with database concepts
- Required skills/competencies:
- In depth experience with VoIP networking / technical proficiency in LAN/WAN architectures
- Experience supporting and upgrading CUCM, UCCX, Unity, IMP, Cisco ASR Gateway Routers
- UCCX Scripting
- UCS Manager
- WebEx and Control Hub
- Call Recording and Compliance – Verba preferred
- Microsoft 365 Management Experience
- Ribbon and/or AudioCodes SBC Configuration Experience
- Experience with implementation and operation of virtual infrastructures.
- Functional knowledge of core networking concepts
- Regimented change and release management methodology.
- Experience with current best practices in IT standards, principles, and security practices
- Excellent technical documentation skills
- Excellent communication, interpersonal, and mentoring skills
- CCNP Collaboration Highly Desirable
- Bachelors Degree in engineering, computer science, or related discipline
- ITIL v3 Certification in Service Delivery
- Working knowledge of financial industry
- Cisco/Microsoft Certification Highly Desirable