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Stakeholder Account Analyst
Audubon, PAJPC Partners is looking for a Stakeholder Account Analyst that will be responsible for managing and acquiring tool user data from multiple sources within and outside of the company environment. The Account Analyst serves as the liaison between the company and its members for setting up and provisioning access to company tools. This role will also be responsible for maintaining this information and interfacing with members and impacted departments to make changes or updates as needed. The Account Analyst will also provide support in implementing stakeholder-related processes and assisting in resolving new and ongoing issues for Members.
Essential Functions
Essential Functions
- Support the set-up and management of all company accounts and their associated privileges for access to Stakeholder Process related tools
- Assist external Roster Mangers and voters with the set up and management of their user accounts and access to voting application tool and functions
- Monitor and follow up, as necessary, with external customers regarding the accuracy of submitted information in Roster Manager and voting application
- Work with external stakeholders and various internal key areas to ensure that the appropriate roster manager and voter roles, responsibilities and requirements are followed and enforced
- Provide guidance for new stakeholder introductions into Stakeholder Process related tools, roles, and associated accesses
- Evaluate and periodically review Member access for proper qualifications and work with staff to support the administration of secured content and registrations
- Generate various reports and documentation for informational distributions, as needed for internal analysis
- Maintain timely and accurate records of Member voting, roster and secured access accounts and take appropriate action within tools
- Work with internal staff to administer and support Issue Tracking tool and automated posting process for meeting materials
- Document and maintain Stakeholder Process tools and other stakeholder process related documentation
- Support Stakeholder Process meetings and logistics as needed
- Maintain knowledge of the business environment, objectives and requirements relative to processes and tools and use that knowledge to develop communications for internal and external Members.
- Education
- Required
- BS - Business Administration
- Or equivalent work experience
- Preferred
- MBA - Business Administration
- Required
- Required Work Experience
- 2+ years of relevant experience
- Business Analyst with experience in customer service
- 2+ years of relevant experience
- Required Skills and Abilities
- Ability to visualize and solve complex problems
- Ability to produce high-quality work products with attention to detail
- Proficient in Microsoft Office Suite (MS-Word, MS-Excel and MS-Powerpoint)
- Experience in external customer interface
- Experience using effective verbal and written communication skills
- Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence
- Ability to utilize a questioning mindset
- Prior experience administering homegrown tools and technologies
- Preferred Skills and Abilities
- Understanding of system accounts and access controls
- Experience with SharePoint and Salesforce
- Ability to develop strong relationships with multiple departments and divisions