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Telecom / Network Implementation Specialist
Philadelphia, PAWe are looking for an IT Implementation Specialist that will bridge technical telecom / network provisioning with project coordination, ensuring branch offices and relocations are delivered on time and meet enterprise standards. The Implementation Specialist will manage carrier circuits, structured cabling design packages, and vendor coordination, while also handling invoice auditing and reimbursement processes. This is a hands-on position that requires both technical knowledge and project management discipline.
Essential functions:
Essential functions:
- Lead the end-to-end telecom and network infrastructure process for new office builds, relocations, and expansions.
- Order, track, and validate carrier circuits (Lumen MPLS, Comcast ENS/EDI, AT&T, etc.), including on-net and off-net provisioning.
- Prepare and manage statements of work (SOWs) for low-voltage cabling, including port counts, DMARC extensions (copper/fiber), and server room build requirements.
- Coordinate with CSG, property management, carriers, and internal teams to ensure project timelines and standards are met.
- Audit and reconcile large monthly carrier invoices (AT&T, Lumen, Comcast) with Accounts Payable, resolving billing discrepancies and reimbursement issues.
- Manage CATV requests and installations in partnership with UNS team members.
- Facilitate weekly project and carrier calls to track dependencies, identify risks, and escalate issues.
- Maintain and update documentation in SharePoint, including SOPs, project trackers, contact lists, and risk/issue logs.
- Support DID ordering, number management, and fax line provisioning as part of new office setup.
- Strong understanding of carrier technologies (MPLS, ENS, Direct Internet Access, voice services).
- Familiarity with structured cabling standards and server room build-outs.
- Demonstrated ability to manage projects with multiple vendors, contractors, and internal stakeholders.
- Experience auditing telecom invoices and working with AP/Finance to resolve discrepancies.
- Excellent organizational skills with the ability to juggle multiple in-flight projects.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office 365 and SharePoint.
- Experience in financial services or other multi-branch enterprise environments preferred.
- 5+ years of experience in IT infrastructure, telecom provisioning, or network project coordination.
- PMP or CAPM certification a plus; ITIL knowledge desirable.
- Experience auditing telecom invoices and working with AP/Finance to resolve discrepancies.
- Demonstrated ability to manage projects with multiple vendors, contractors, and internal stakeholders.
- College degree in related field.