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Application Support Analyst / Systems Administrator
King of Prussia, PAJPC Partners is looking for an Application Support Analyst that will support and manage the client’s document management system. This Corporate Records Management role will be responsible for participating in the administration, maintenance, troubleshooting, and end user support of the document management system. You will be working closely with product teams and product owners to develop, build documentation and improve the continuous software delivery process. This is a technologically diverse position and will require the candidate to adapt, learn and interface with various teams.
Essential Functions
Essential Functions
- Provide day-to-day software support for the document management system
- Maintain access groups for the management teams (ET, SLT, LT, and the Management Team) validating periodically using information provided by HR. This is a vital function for compliance
- Support the testing of the document management system workflows, other solutions developed by system administrators, system updates and upgrades
- Provide customer support for the system with other team members
- Manage system access for new hires, separations, promotions, transfers, etc.
- Build folder locations for departments, managers, and project teams
- Create new access groups for project teams as requested
- Adjust permissions on folders and other content as requested and approved
- Assist with moving large volumes of content in the system
- Assist with training users for existing and future system functionality
- Develop communications and training materials as necessary
- Ability to produce high-quality work products with attention to detail
- Ability to communicate and build user guides and work aids
- Ability to troubleshoot and provide technical support
- Experience supporting document managements system such as Content Server, Extended ECM, Documentum, One Drive/SharePoint, etc.
- Experience with building and executing test plans tied to functional requirements
- Experience in situations requiring attention to compliance requirements