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Unified Communications & Collaboration Technician
King of Prussia, PAJPC Partners is looking for a Unified Communications and Collaboration Technician that will work on a team responsible for the operation, maintenance and enhancement of the company’s collaboration applications, collaboration hardware and AV infrastructure.
Responsibilities:
Responsibilities:
- Updates to UCC applications and hardware
- Monitor, track, and review feature updates published by manufacturers
- Work with application and hardware admins to ensure updates are applied following proper change management procedures
- Work with support staff to ensure documentation and training materials are updated
- Work with Corporate Communications to ensure updates are communicated to end users
- Documentation and end user training for new and existing UCC owned applications/hardware
- Create and maintain Support Center and IT Operations Center (ITOC) documentation
- Create and maintain admin and end user documentation/training materials
- Deliver end user trainings
- Respond to end user and leadership requests
- Create department and project teams within the Microsoft Teams admin center
- Gather usage and system quality reports
- Assist UCC admins with operations and maintenance activities
- Configuration and deployment of new applications or systems
- Firmware/password updates
- Troubleshoot issues with applications or hardware
- Create support tickets with manufacturers and vendors
- Assist with UCC projects and asset management
- Review, test, and pilot new UCC applications or hardware
- Document RMAs in asset management system
- Onboard and decommission equipment in asset management system
- 3+ years of experience supporting, operating, or troubleshooting UCC tools in a corporate environment:
- Microsoft Teams
- Microsoft Teams Rooms and Microsoft Surface Hubs
- Microsoft Whiteboard
- Microsoft Stream
- Microsoft 365
- Microsoft Intune
- Cisco Webex Control Hub
- Pexip Infinity
- 3+ years of experience supporting, operating, or troubleshooting AV systems in a corporate environment:
- Crestron NVX and control systems
- Biamp Tesira DSPs
- Wireless microphones and discussion systems
- Dante audio and AVoverIP
- Production video switchers, cameras and recording equipment
- Digital signage
- Excellent written and verbal communication skills
- Ability to deliver in-person, hybrid and/or remote trainings to end users