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Desktop Support Professional
Philadelphia, PAJPC Partners is looking for an outgoing and friendly onsite Desktop Support Professional with a Customer Service mindset for our client. Please note that this is a full time onsite role in Philadelphia. You will provide technical assistance to all company co-workers local and remote. Responsibilities include full desktop administration, life-cycle management, assisting setting up computer hardware systems, printers, scanners, operating system installations, application upgrades. Supporting user community with all levels of troubleshooting IT issues.
Responsibilities:
Responsibilities:
- Support and maintain corporate desktop environments.
- Deploying IT equipment for users that are local and remote.
- Windows AD administration
- Office 365 administration and support
- Desktop Imaging and life-cycle management
- Problem resolution
- Work within Helpdesk and IT group
- 3-5 years of experience as a Desktop Professional
- Experience supporting 200+ workstations within an IT team
- Windows Desktop knowledge
- Networking troubleshooting
- Technical knowledge and administration of Active Directory
- Imaging workstations and Corporate Imaging expertise
- Hands-on hardware and software troubleshooting
- Remote Support of desktop environments
- Customer Support
- Team-oriented and skilled in working within a collaborative and remote environment.
- Provide support and guidance to IT staff as needed.
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into Linux and Unix issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.